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Credit-backed
Publishes a 99.99% uptime SLA backed by service credits, but the exact credit schedule isn't publicly documented.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.99%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Support Ticket · netlify.com/support/
Deadline
30 days of incident
Review timeline
15 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 6
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Netlify Build
Build automation
CI/CD
Uptime —
SLA covered
Netlify Edge Functions
Edge compute functions
Serverless
Uptime —
SLA covered
Netlify Forms
Form handling
Backend
Uptime —
SLA covered
Netlify Functions
Serverless functions (AWS Lambda)
Serverless
Uptime —
SLA covered
Netlify Hosting
Static site hosting with CDN
Hosting
Uptime —
SLA covered
Netlify Identity
User authentication
Identity
Uptime —
SLA covered
Notes — Netlify is a Cloud Infrastructure provider. Netlify’s 99.99% uptime SLA is an Enterprise-tier commitment; see the Netlify pricing page and Netlify for enterprises. There is no public standalone SLA document, detailed service-credit terms are contained in the non-public Enterprise Master Subscription Agreement.
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