Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Common exclusions
Support tiers complementary, not the SLA
Per-service SLAs · 6
Most platforms commit to SLAs per service, not one blanket number.Notes — NICE is a Other SaaS provider. See the official SLA at https://www.nice.com/company/sla-guarantee. NICE CXone publishes a financially-backed 99.99% monthly availability SLA. Service credits are tiered against the average Actual Availability for the one-month billing cycle: Below 99.99% = 1/30th of MRC; Below 99.95% = 1/15th of MRC; Below 99.0% = 1/7th of MRC; Below 97% = a free month (100% of MRC). The maximum credit in any monthly billing period will not exceed 100% of the MRC billed that month. Credits are not automatic - the customer must request the credit within 30 days following the month in which availability fell below the applicable Service Levels. NICE also publishes a separate MOS (voice quality) SLA with a minimum MOS score of 3.9. Note: tier credit_percent values (3.33 / 6.67 / 14.29) are decimal conversions of the published fractions 1/30, 1/15, and 1/7.