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Credit-backed
Publishes an SLA backed by per-incident service credits: 99.9% uptime, credits up to 5%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
5%
Max credit
3d
Claim window
Credit
Remedy
Enterprise
Min plan
Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Submission
Written notice to Notion · notion.so/notion/Service-Level-Terms-6f805fa1d4ca4463b805e2832ae8ff0d
Deadline
3 days of incident
Credit applied
Applied to the month in which the incident occurred
Common exclusions
Holidays
Weekends
Scheduled maintenance
Force Majeure events
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Notion (the Services)
Notion's SLA commits a single 99.9% monthly Availability for "the Services" as a whole; no per-service uptime tiers are published.
Productivity
Uptime 99.9%
SLA covered
Notes — Notion is a Productivity & Collaboration provider. See the official Service Level Terms at https://www.notion.so/notion/Service-Level-Terms-6f805fa1d4ca4463b805e2832ae8ff0d.
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