Does OCI offer a service-level agreement (SLA)?

Yes. OCI backs its service with an SLA: if it misses its uptime commitment you are entitled to service credits.

What is OCI's uptime commitment?

OCI's headline uptime commitment is 99.99%, generally measured per month.

How do I claim OCI SLA credits?

Credits are not automatic — you must request them within the SLA's stated claim window.

Vendors › OCI

SLA Profile

OCI

Cloud Infrastructure ·oci.com ↗ ·verified Jun 2026

Official SLA ↗

✓

Credit-backed

Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 25%.

Source: official SLA ↗ · checked Jun 2026 · View as JSON

99.99%

Uptime

25%

Max credit

60d

Claim window

Credit

Remedy

Standard

Min plan

How to claim

Submission Contact your Oracle account manager · oracle.com/cloud/sla/

Deadline 60 days of incident

Review timeline Within 60 days of Oracle's receipt of the claim

Credit applied Service credit as percentage of net fees for the affected service

Required evidence: Name of the affected Oracle PaaS/IaaS Cloud Service, Detailed description of the circumstances of the claim, Time and duration of the downtime, Region affected, Relevant OCIDs (tenancy, compartment, affected resource)

Common exclusions

Your equipment, software, or third-party technology (incl. third-party platforms you deploy on)

Inter-related service failures (credits only for the root-cause Primary Service)

Your or your Users' actions or inactions and misconfigurations (e.g. mis-configured security groups, VCNs, network firewall policy, exceeding service limits)

Anything excluded from Unplanned Downtime per the Oracle Cloud Hosting and Delivery Policies (sec. 3.3)

Maintenance periods not selected or agreed to by you are excluded from Common Exclusions

Support tiers complementary, not the SLA

Standard SLA-eligible

Included · Business hours

Enterprise SLA-eligible

Custom · 24/7

Per-service SLAs · 99

Most platforms commit to SLAs per service, not one blanket number.

Service

Category

Uptime

SLA

Autonomous Database (Data Guard)

With Autonomous Data Guard enabled

Database

Uptime 99.995%

SLA covered

Oracle Globally Distributed Autonomous Database - Premium

—

Uptime 99.995%

SLA not covered

MySQL HeatWave (High Availability)

MySQL with HA option enabled

Database

Uptime 99.99%

SLA covered

OCI Block Volume

Block storage read/write IO

Storage

Uptime 99.99%

SLA covered

OCI Compute (Multi-AD/Fault Domain)

Instances across multiple Availability Domains

Compute

Uptime 99.99%

SLA covered

OCI DNS

Authoritative DNS queries

Networking

Uptime 99.99%

SLA covered

OCI File Storage

NFS request processing

Storage

Uptime 99.99%

SLA covered

OCI Key Management (Vault)

Key management operations

Identity

Uptime 99.99%

SLA covered

OCI Load Balancer

Traffic processing availability

Networking

Uptime 99.99%

SLA covered

Oracle Cloud Infrastructure Database - Block Volume

—

Uptime 99.99%

SLA not covered

Autonomous Database (Standard)

Without Autonomous Data Guard

Database

Uptime 99.95%

SLA covered

Exadata Database Service

Exadata Infrastructure availability

Database

Uptime 99.95%

SLA covered

OCI Functions

Function invocation availability

Compute

Uptime 99.95%

SLA covered

OCI IAM

Identity and Access Management

Identity

Uptime 99.95%

SLA covered

Oracle Kubernetes Engine (OKE)

Kubernetes API Server uptime

Compute

Uptime 99.95%

SLA covered

Oracle Exadata Exascale VM Image

—

Uptime 99.95%

SLA not covered

Oracle Exadata Exascale RDMA

—

Uptime 99.95%

SLA not covered

Oracle Exadata Exascale Database

—

Uptime 99.95%

SLA not covered

Oracle Exadata Exascale Database - Additional

—

Uptime 99.95%

SLA not covered

Oracle Exadata Exascale Additional Storage

—

Uptime 99.95%

SLA not covered

Exadata Database ECPU - Dedicated

—

Uptime 99.95%

SLA not covered

Oracle Autonomous Data Warehouse - BYOL - OCPU Per Hour

—

Uptime 99.95%

SLA not covered

Oracle Autonomous Data Warehouse - OCPU Per Hour

—

Uptime 99.95%

SLA not covered

Oracle Autonomous Transaction Processing - OCPU

—

Uptime 99.95%

SLA not covered

Oracle Autonomous Transaction Processing - BYOL

—

Uptime 99.95%

SLA not covered

Oracle Autonomous Transaction Processing - Exadata

—

Uptime 99.95%

SLA not covered

Oracle Autonomous Data Warehouse - Exadata

—

Uptime 99.95%

SLA not covered

Oracle Autonomous Data Warehouse - ECPU

—

Uptime 99.95%

SLA not covered

Oracle Autonomous JSON Database

—

Uptime 99.95%

SLA not covered

Oracle Cloud Infrastructure - Database with PostgreSQL

—

Uptime 99.95%

SLA not covered

Exadata Cloud Infrastructure - Quarter Rack

—

Uptime 99.95%

SLA not covered

Exadata Cloud Infrastructure - Half Rack

—

Uptime 99.95%

SLA not covered

Exadata Cloud Infrastructure - Full Rack

—

Uptime 99.95%

SLA not covered

Oracle Cloud Infrastructure Identity and Access Management - Standard

—

Uptime 99.95%

SLA not covered

Oracle Cloud Infrastructure Identity and Access Management - Premium

—

Uptime 99.95%

SLA not covered

Oracle Cloud Infrastructure - Streaming

—

Uptime 99.95%

SLA not covered

Oracle Autonomous Data Warehouse - Serverless

—

Uptime 99.95%

SLA not covered

Oracle Autonomous Transaction Processing - Serverless

—

Uptime 99.95%

SLA not covered

Oracle Autonomous Data Warehouse - Dedicated

—

Uptime 99.95%

SLA not covered

Oracle Autonomous Data Warehouse - Storage

—

Uptime 99.95%

SLA not covered

Oracle Cloud Infrastructure - API Gateway

—

Uptime 99.95%

SLA not covered

Oracle Cloud Infrastructure - Functions

—

Uptime 99.95%

SLA not covered

Oracle Cloud Infrastructure - Container Engine for Kubernetes

—

Uptime 99.95%

SLA not covered

Oracle Globally Distributed Autonomous Database - Standard

—

Uptime 99.95%

SLA not covered

Oracle Autonomous JSON Database - Serverless

—

Uptime 99.95%

SLA not covered

Base Database Service (Enterprise)

Standard or Enterprise Edition

Database

Uptime 99.9%

SLA covered

OCI Compute (Single Instance)

Single Fault Domain deployment

Compute

Uptime 99.9%

SLA covered

OCI FastConnect

Virtual connection connectivity

Networking

Uptime 99.9%

SLA covered

OCI Object Storage

Standard and Archive storage

Storage

Uptime 99.9%

SLA covered

OCI Site-to-Site VPN

IPSec VPN connection availability

Networking

Uptime 99.9%

SLA covered

Oracle Cloud Infrastructure - SQL Watch

—

Uptime 99.9%

SLA not covered

MySQL HeatWave - AWS - Storage

—

Uptime 99.9%

SLA not covered

MySQL Database - AWS - Ingress

—

Uptime 99.9%

SLA not covered

MySQL Database - AWS - Egress Private

—

Uptime 99.9%

SLA not covered

MySQL Database - AWS - Private Endpoint

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - Generative AI

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - AI Agent

—

Uptime 99.9%

SLA not covered

Oracle Data Integrator Cloud Service

—

Uptime 99.9%

SLA not covered

Oracle Big Data Cloud Enterprise

—

Uptime 99.9%

SLA not covered

Oracle Database Cloud Service - All Editions

—

Uptime 99.9%

SLA not covered

Oracle Data Integrator Cloud Service - BYOL

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - Database Migration

—

Uptime 99.9%

SLA not covered

Oracle Analytics Cloud - Professional

—

Uptime 99.9%

SLA not covered

Oracle Analytics Cloud - Enterprise

—

Uptime 99.9%

SLA not covered

Oracle Base Database Service - Standard Edition

—

Uptime 99.9%

SLA not covered

Oracle Base Database Service - Enterprise Edition

—

Uptime 99.9%

SLA not covered

Oracle Base Database Service - All Editions

—

Uptime 99.9%

SLA not covered

Oracle Cloud SQL - Compute Capacity

—

Uptime 99.9%

SLA not covered

Oracle Big Data Service - Compute - Standard

—

Uptime 99.9%

SLA not covered

Oracle Big Data Service - Compute - Dense IO

—

Uptime 99.9%

SLA not covered

Oracle Big Data Service - Compute - High Memory

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - Data Safe

—

Uptime 99.9%

SLA not covered

Oracle Analytics - Professional

—

Uptime 99.9%

SLA not covered

Oracle Analytics - Enterprise

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - AI Services

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - Health Checks

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - AI Services - Document Understanding

—

Uptime 99.9%

SLA not covered

Oracle Big Data Service - OCPU Per Hour

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - Data Science

—

Uptime 99.9%

SLA not covered

Media Services - Media Flow - Standard - H264

—

Uptime 99.9%

SLA not covered

Media Services - Media Flow - Speed

—

Uptime 99.9%

SLA not covered

Media Services - Media Flow - Quality

—

Uptime 99.9%

SLA not covered

MySQL Database - AWS - Storage

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure Queue

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - Events

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - Language - NLP

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - Language - Translation

—

Uptime 99.9%

SLA not covered

MySQL HeatWave - AWS - HeatWave Node

—

Uptime 99.9%

SLA not covered

MySQL Database - AWS - ECPU

—

Uptime 99.9%

SLA not covered

Oracle Access Governance - Standard

—

Uptime 99.9%

SLA not covered

Oracle Access Governance - Premium

—

Uptime 99.9%

SLA not covered

Oracle Access Governance - Enterprise

—

Uptime 99.9%

SLA not covered

Oracle Base Database Service on Arm - Standard

—

Uptime 99.9%

SLA not covered

Oracle Base Database Service on Arm - Enterprise

—

Uptime 99.9%

SLA not covered

Oracle Base Database Service on Arm - High Performance

—

Uptime 99.9%

SLA not covered

Oracle Base Database Service on Arm - Extreme Performance

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure - Notifications

—

Uptime 99.9%

SLA not covered

Oracle Cloud Infrastructure Database - Object Storage

—

Uptime 99.9%

SLA not covered

Oracle APEX Application Development

—

Uptime 99.9%

SLA not covered

Notes — OCI is a Cloud Infrastructure provider. See the official SLA at https://www.oracle.com/cloud/sla/. The authoritative terms are in the Oracle PaaS and IaaS Public Cloud Services Pillar Document (PDF).

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