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Credit-backed
Publishes an SLA backed by tiered service credits: 99.99% uptime, credits up to 50%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.99%
Uptime
50%
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Submission
Support Ticket · support.okta.com/help/s/?language=en_US
Deadline
5 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
API Access Management
API authorization
Security
Uptime —
SLA covered
Lifecycle Management
User provisioning
Identity
Uptime —
SLA covered
Okta MFA
Multi-factor authentication
Security
Uptime —
SLA covered
Okta Single Sign-On
SSO for applications
Identity
Uptime —
SLA covered
Universal Directory
Identity management
Identity
Uptime —
SLA covered
Notes — Okta is a Security & Identity provider. See the official SLA at https://www.okta.com/agreements/.
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