✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
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Uptime
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Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
Enterprise Email · mailto:ar-enterprise@openai.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
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Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
ChatGPT
ChatGPT conversational AI
AI
Uptime —
SLA covered
DALL-E
Image generation API
AI
Uptime —
SLA covered
Embeddings
Text embeddings API
AI
Uptime —
SLA covered
OpenAI API
GPT and AI model API access
AI
Uptime —
SLA covered
Whisper
Speech recognition API
AI
Uptime —
SLA covered
Notes — OpenAI is a AI & Machine Learning provider. See the official SLA at https://openai.com/api-scale-tier/.
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