Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Common exclusions
Support tiers complementary, not the SLA
Per-service SLAs · 1
Most platforms commit to SLAs per service, not one blanket number.Notes — Orca Security (Orca Security Ltd., Israel) provides agentless cloud security posture management. The SLA commits to 99.9% monthly uptime with a two-tier credit structure: 10% credit for uptime between 99.0%–99.9%, 20% credit below 99.0%, capped at 20% of total subscription fees per period. Claims must be filed within 30 days of the month end. Credits are the sole and exclusive remedy for downtime.