✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Enterprise
Min plan
How to claim
Submission
N/A - No public SLA credits · paylocity.com/contact/
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Benefits Administration
Benefits management
Benefits
Uptime —
SLA covered
Paylocity HR
HR management
HRIS
Uptime —
SLA covered
Paylocity Payroll
Payroll processing
Payroll
Uptime —
SLA covered
Talent Management
Recruiting and performance
Talent Management
Uptime —
SLA covered
Workforce Management
Time and scheduling
Workforce Management
Uptime —
SLA covered
Notes — Paylocity is a HR & People Operations provider. Paylocity publishes no public uptime SLA; see its legal terms at https://www.paylocity.com/terms-and-conditions/.
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