✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
no_credit
Remedy
Standard
Min plan
How to claim
Submission
Support · paypal.com/us/cshelp/contact-us
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Braintree
Full-stack payment platform
Payments
Uptime —
SLA covered
PayPal Checkout
Payment checkout
Payments
Uptime —
SLA covered
PayPal Payouts
Mass payouts
Payments
Uptime —
SLA covered
PayPal REST API
Payment API
API
Uptime —
SLA covered
Venmo for Business
Venmo payment acceptance
Payments
Uptime —
SLA covered
Notes — PayPal is a Finance & Payments provider. See the official Braintree legal hub at https://www.paypal.com/us/legalhub/braintree/home. Note: the Braintree Payment Services Agreement does not publish a public uptime SLA or service credits; the service is provided “as is” with no guarantee of uninterrupted access.
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