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Credit-backed
Publishes an SLA backed by tiered service credits: 99.95% uptime, credits up to 50%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.95%
Uptime
50%
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Submission
Support Ticket · pinecone.io/contact/
Deadline
30 days of incident
Review timeline
30 days
Credit applied
Applied to future invoice
Required evidence: Account/Project ID, Affected service, Incident timestamps, Impact evidence
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Beta / preview features
Support tiers complementary, not the SLA
Standard
—
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 3
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Serverless Vector DB
Managed serverless vector database
AI
Uptime —
SLA covered
Pod-based Vector DB
Dedicated pod indexes
AI
Uptime —
SLA covered
Pinecone Inference
Embedding / reranking models
AI
Uptime —
SLA not covered
Notes — Pinecone is an AI & Machine Learning provider. See the SLA/terms at https://www.pinecone.io/legal/.
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