✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
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Uptime
—
Max credit
—
Claim window
no_credit
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · support.pipedrive.com
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Pipedrive Campaigns
Email campaigns
Email Marketing
Uptime —
SLA covered
Pipedrive CRM
Sales CRM platform
CRM
Uptime —
SLA covered
Pipedrive LeadBooster
Lead generation tools
Lead Generation
Uptime —
SLA covered
Pipedrive Projects
Sales project management
Project Management
Uptime —
SLA covered
Notes — Pipedrive is a CRM & Sales provider. See the official SLA at https://www.pipedrive.com/en/terms-of-service.
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