✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
no_credit
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · dashboard.plaid.com/support
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Plaid Auth
Account verification
Verification
Uptime —
SLA covered
Plaid Identity
Identity verification
KYC
Uptime —
SLA covered
Plaid Link
Bank account linking
Account Linking
Uptime —
SLA covered
Plaid Transactions
Transaction data access
Financial Data
Uptime —
SLA covered
Plaid Transfer
ACH transfers
Money Movement
Uptime —
SLA covered
Notes — Plaid is a Finance & Payments provider. Plaid does not publish a public uptime SLA with service credits; uptime and response-time SLA commitments are offered only through paid Support Packages negotiated by contract. See Plaid’s legal documents at https://plaid.com/legal/.
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