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Termination-only
Publishes an SLA whose only remedy for a missed commitment is contract termination, not a service credit.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Term + refund
Remedy
Enterprise
Min plan
How to claim
Submission
Support · support.postman.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Mock Servers
API mock servers
API Mocking
Uptime —
SLA covered
Postman API Client
API testing and development
API Testing
Uptime —
SLA covered
Postman Collections
API collections and docs
API Documentation
Uptime —
SLA covered
Postman Flows
Visual API workflows
API Orchestration
Uptime —
SLA covered
Postman Monitors
Scheduled API monitoring
API Monitoring
Uptime —
SLA covered
Notes — Postman is a DevOps & Development provider. See the official SLA at https://www.postman.com/legal/enterprise-sla/.
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