SLA Directory
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SLA Profile

Microsoft Power BI

Analytics & BI ·powerbi.microsoft.com ↗ ·verified Jun 2026
Official SLA ↗
✓
Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 100%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
100%
Max credit
—
Claim window
Credit
Remedy
Pro
Min plan

Reference calculation

Estimate service credit

See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.

Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.

The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.

How to claim

Submission Support ticket · support.microsoft.com/en-us/
Credit applied Applied to future charges as account credit; non-refundable
Required evidence: Detailed description of the incident, Time and duration of downtime, Affected resource names, Number and location of affected users, Description of errors during the incident

Common exclusions

Scheduled downtime (5+ days advance notice provided)
Factors outside Microsoft's reasonable control
Customer or third-party hardware or software
Customer actions or inactions
Beta or trial services

Support tiers complementary, not the SLA

Microsoft 365 Business SLA-eligible
Subscription · Business hours
Enterprise SLA-eligible
Custom · 24/7

Per-service SLAs · 3

Most platforms commit to SLAs per service, not one blanket number.
Service
Category
Uptime
SLA
Power BI Pro
Per-user BI and collaboration service (Microsoft Online Service)
Analytics & BI
Uptime 99.9%
SLA covered
Power BI Premium
Dedicated capacity for large-scale BI and reporting (Microsoft Online Service)
Analytics & BI
Uptime 99.9%
SLA covered
Power BI Embedded
Embedded analytics capacity provisioned as an Azure resource
Analytics & BI
Uptime 99.9%
SLA covered

Notes — Microsoft Power BI offers a 99.9% monthly uptime SLA under the Microsoft Volume Licensing Service Level Agreement for Online Services (June 2026). Power BI Pro carries the most generous credit structure at 25/50/100%; Power BI Premium and Embedded use a two-tier table (10/25%). Claims must be filed by the end of the calendar month following the incident month via Microsoft Support.

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