✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
no_credit
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · quickbooks.intuit.com/learn-support/en-us/
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
QuickBooks API
Developer API
APIs
Uptime —
SLA covered
QuickBooks Online
Cloud accounting
Accounting
Uptime —
SLA covered
QuickBooks Payments
Payment processing
Payments
Uptime —
SLA covered
QuickBooks Payroll
Payroll processing
Payroll
Uptime —
SLA covered
Notes — QuickBooks is a Finance & Payments provider. Intuit does not publish a public uptime SLA with service credits for QuickBooks Online; the Terms of Service provide the Platform “as-is” and disclaim availability. See the official terms at https://www.intuit.com/legal/terms/en-us/quickbooks/online/.
Found an error?
Suggest a correction ↗