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Credit-backed
Publishes an SLA backed by tiered service credits: 99.999% uptime, credits up to 100%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.999%
Uptime
100%
Max credit
—
Claim window
Credit
Remedy
Enterprise
Min plan
How to claim
Submission
Support · support.ringcentral.com
Deadline
30 days of incident
Review timeline
15 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
RingCentral Contact Center
Contact center solution
CCaaS
Uptime —
SLA covered
RingCentral Engage
Digital customer engagement
Digital Engagement
Uptime —
SLA covered
RingCentral MVP
Message, video, phone platform
UCaaS
Uptime —
SLA covered
RingCentral Video
Video conferencing
Video
Uptime —
SLA covered
Notes — RingCentral is a Communication & Collaboration provider. See the official RingEX Service Attachment at https://www.ringcentral.com/legal/ringex-service-attachment.html. Note: as of 2026-06-19 RingCentral does not appear to publish a standalone public RingEX/MVP SLA document; the prior SLA URL (last-version-sla.html) returns 404, and SLA uptime/credit terms are provided contractually per Order Form. SLA figures below are unverified pending a confirmed source.
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