✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · rippling.com/company/contact
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Rippling Benefits
Benefits administration
HR
Uptime —
SLA covered
Rippling Finance Cloud
Expense and corporate cards
Finance
Uptime —
SLA covered
Rippling HR Cloud
HR management
HR
Uptime —
SLA covered
Rippling IT Cloud
Device and app management
IT
Uptime —
SLA covered
Rippling Payroll
Payroll processing
Payroll
Uptime —
SLA covered
Notes — Rippling is a HR & People Operations provider. Rippling does not publish a public uptime SLA or service-credit commitment; its Customer Terms of Service explicitly disclaims any specified service level. See the official terms at https://static-assets.ripplingcdn.com/legal/en-US/customer_terms_of_service.html.
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