✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
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Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support Portal · sentinelone.com/global-services/get-support-now/
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Singularity Cloud
Cloud workload protection
Cloud Security
Uptime —
SLA covered
Singularity Endpoint
Endpoint detection and response
EDR
Uptime —
SLA covered
Singularity Identity
Identity threat detection
Identity Security
Uptime —
SLA covered
Singularity XDR
Extended detection and response
XDR
Uptime —
SLA covered
Notes — SentinelOne is a Security & Identity provider. See the official SLA at https://www.sentinelone.com/legal/.
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