✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support Dashboard · support.stripe.com
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to Stripe balance
Required evidence: Account ID, Affected API endpoints, Incident timestamps, Failed request IDs, Business impact description
Common exclusions
Scheduled maintenance with 24h notice
Force majeure events
Customer integration issues
Rate limiting
Sandbox/test mode
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Premium
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Stripe Payments
Payment processing API
Payments
Uptime —
SLA covered
Stripe Connect
Marketplace payments platform
Payments
Uptime —
SLA covered
Stripe Billing
Subscription management
Billing
Uptime —
SLA covered
Stripe Dashboard
Management dashboard
Management
Uptime —
SLA covered
Stripe Radar
Fraud prevention
Fraud
Uptime —
SLA covered
Notes — Stripe is a Finance & Payments provider. See the official SLA at https://stripe.com/legal/ssa.
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