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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 30%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
30%
Max credit
30d
Claim window
Credit
Remedy
Enterprise
Min plan
Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Submission
Email · mailto:support@supabase.io
Deadline
30 days of incident
Review timeline
30 days
Credit applied
Applied to future billing charges (non-refundable)
Required evidence: Affected organization, service(s), region(s), and project(s), Specific dates and times (in 5-minute intervals) of unavailability, Supporting logs or monitoring data
Common exclusions
Third-party vendors (AWS, Cloudflare, GCP, Azure, GitHub)
Integration partner failures
Force majeure / ISP outages
Customer actions or misconfigurations
Insufficient resource provisioning
Unsupported extensions or versions
Customer-initiated schema changes
Account suspension per terms
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 6
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Supabase Auth
User authentication
Authentication
Uptime 99.9%
SLA covered
Supabase Database (Postgres)
Managed PostgreSQL
Database
Uptime 99.9%
SLA covered
Supabase Edge Functions
Edge compute
Serverless
Uptime 99.9%
SLA covered
Supabase Realtime
Real-time subscriptions
Database
Uptime 99.9%
SLA covered
Supabase Storage
Object storage
Storage
Uptime 99.9%
SLA covered
Supabase Vector
Vector embeddings (pgvector)
AI
Uptime 99.9%
SLA covered
Notes — Supabase is a Database & Data Infrastructure provider. See the official SLA at https://supabase.com/sla.
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