✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
N/A - No SLA credits available · help.surveymonkey.com/en/
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 4
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
GetFeedback
Customer experience surveys
CX
Uptime —
SLA covered
SurveyMonkey Audience
Market research panel
Research
Uptime —
SLA covered
SurveyMonkey Surveys
Survey creation and distribution
Survey
Uptime —
SLA covered
Wufoo Forms
Online form builder
Forms
Uptime —
SLA covered
Notes — SurveyMonkey (Momentive) is a Enterprise Software provider. See the official legal terms at https://www.surveymonkey.com/mp/legal/terms-of-use/ and the Governing Services Agreement.
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