Vendors Tailscale
T
SLA Profile

Tailscale

Security & Identity ·tailscale.com ↗ ·verified Jun 2026
Official SLA ↗
Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 10%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
10%
Max credit
30d
Claim window
Credit
Remedy
Silver
Min plan

Reference calculation

Estimate service credit

See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.

Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.

The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.

How to claim

Submission Support ticket · tailscale.com/contact/support
Deadline 30 days of incident
Credit applied Applied as credits toward future service; non-refundable and non-transferable
Required evidence: Dates and times of unavailability, Affected plan/account details

Common exclusions

Scheduled maintenance
Force majeure events
Customer-caused issues
Free plan users

Support tiers complementary, not the SLA

Starter
Free · Community
Silver SLA-eligible
Per-user subscription · Business hours
Gold SLA-eligible
Per-user subscription · Business hours
Platinum SLA-eligible
Custom · 24/7

Per-service SLAs · 1

Most platforms commit to SLAs per service, not one blanket number.
Service
Category
Uptime
SLA
Tailscale Network (Control Plane)
Zero-trust mesh VPN using WireGuard with centralized control plane
Security & Identity
Uptime 99.9%
SLA covered

Notes — Tailscale offers a 99.9% uptime SLA for Silver/Gold plans and 99.99% for Platinum. Credits are tiered at 5% (90–99.89% uptime) and 10% (<90%), capped at monthly fees. The SLA text is publicly available on GitHub. Claims must be filed within 30 days of the impacted month.

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