Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Common exclusions
Support tiers complementary, not the SLA
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Notes — Talkdesk is a Communication & Collaboration provider. See the official SLA at https://www.talkdesk.com/legal/service-level-agreement/essentials-elevate. Talkdesk advertises a “100% of the time” availability commitment but on a “commercially reasonable efforts” basis, with service credits capped at 10% of monthly License Fees. Credits are not automatic and must be requested within 7 days after the end of the affected month. The SLA has two editions: Essentials & Elevate (credit starts below 99.99% availability) and Elite & Industry Clouds (credit starts below 99.999%). This file reflects the Essentials & Elevate tier. The SLA does not publish distinct per-service uptime commitments; the 100% commitment applies to the Talkdesk Service generally.