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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
Credit
Remedy
Paid
Min plan
How to claim
Submission
Written request
Deadline
30 days of incident
Common exclusions
Force majeure events beyond Temporal control
Customer or third-party voluntary actions/inactions
Internet access problems beyond Temporal demarcation point
Multi-region credit tiers below 99.0% not publicly confirmed
Support tiers complementary, not the SLA
Developer
SLA-eligible
Usage-based · Business hours
Production
SLA-eligible
Usage-based · Business hours
Mission Critical
SLA-eligible
Custom · 24/7
Per-service SLAs · 2
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Temporal Cloud High Availability Namespace
Multi-region or same-region replication namespace with 99.99% SLA
Developer Tools
Uptime 99.99%
SLA covered
Temporal Cloud Standard Namespace
Managed workflow orchestration platform built on the open-source Temporal engine
Developer Tools
Uptime 99.9%
SLA covered
Notes — Temporal Cloud (Temporal Technologies, Inc., Delaware; Bellevue, WA) is a managed workflow orchestration platform. Standard Namespaces carry a 99.9% monthly SLA with a 10%/25%/100% tiered credit structure. High Availability (multi-region/same-region replication) Namespaces get 99.99%. Uptime is measured in 5-minute intervals averaged over the monthly billing cycle — only UNAVAILABLE gRPC errors count as downtime. Written credit requests must be submitted within 30 days of the Downtime Event.
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