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Credit-backed
Publishes an SLA backed by tiered service credits: 99.75% uptime, credits up to 100%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.75%
Uptime
100%
Max credit
—
Claim window
Credit
Remedy
Standard
Min plan
How to claim
Submission
Support · ukg.com/support
Deadline
60 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
UKG Dimensions
Workforce management
Workforce Management
Uptime —
SLA covered
UKG Payroll
Payroll processing
Payroll
Uptime —
SLA covered
UKG Pro
Enterprise HCM suite
HCM
Uptime —
SLA covered
UKG Ready
Mid-market HCM
HCM
Uptime —
SLA covered
UKG Talk
Employee communications
Employee Engagement
Uptime —
SLA covered
Notes — UKG is a HR & People Operations provider. See the official SLA at https://www.ukg.com/legal.
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