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Credit-backed
Publishes an SLA backed by tiered service credits: 99.9% uptime, credits up to 100%.
Source: official SLA ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
100%
Max credit
30d
Claim window
Credit
Remedy
Standard
Min plan
Reference calculation
Estimate service credit
See what the published credit tier would imply for one affected service and billing period. This is an estimate, not a claim decision.
Use the uptime percentage calculated under the vendor's SLA, not an independent monitoring result. Affected spend means the monthly fees for the affected service.
The estimate uses the published terms below and does not adjudicate measurement rules, exclusions, plan eligibility, or whether a claim is still timely.
How to claim
Submission
Support · veeam.com/support.html
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Veeam Backup & Replication
Enterprise backup solution
Backup
Uptime 99.9%
SLA covered
Veeam Backup for Microsoft 365
Microsoft 365 backup
Backup
Uptime 99.9%
SLA covered
Veeam Cloud Connect
Cloud backup service
Cloud Backup
Uptime 99.9%
SLA covered
Veeam ONE
Backup monitoring and analytics
Monitoring
Uptime 99.9%
SLA covered
Veeam Recovery Orchestrator
Disaster recovery orchestration
DR
Uptime 99.9%
SLA covered
Notes — Veeam is a Storage & Backup provider. See the official SLA at https://www.veeam.com/legal/veeam-data-cloud-service-agreement.html.
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