✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
—
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Xero Central · central.xero.com/0/
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Scheduled maintenance
Force majeure events
Customer misconfigurations
Free tier services
Beta features
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 5
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Xero Accounting
Cloud accounting
Accounting
Uptime —
SLA covered
Xero API
Developer API
APIs
Uptime —
SLA covered
Xero Expenses
Expense management
Expense
Uptime —
SLA covered
Xero Payroll
Payroll processing
Payroll
Uptime —
SLA covered
Xero Projects
Project tracking
Project Management
Uptime —
SLA covered
Notes — Xero is a Finance & Payments provider. See the official SLA at https://www.xero.com/legal/terms/.
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