✕
No public SLA
Publishes no enforceable uptime commitment or credit remedy.
Source: vendor terms ↗ · checked Jun 2026 · View as JSON
99.9%
Uptime
—
Max credit
—
Claim window
None
Remedy
Standard
Min plan
How to claim
Submission
Support · zoho.com/contactus.html
Deadline
30 days of incident
Review timeline
30 business days
Credit applied
Applied to next invoice
Required evidence: Account ID, Affected services, Incident timestamps, Impact description
Common exclusions
Planned maintenance (customers notified at least 48 hours in advance)
Factors outside Zoho's control (ISP failures, natural disasters, denial-of-service attacks)
Customer-side issues (customer's own hardware, software, or network configuration)
Support tiers complementary, not the SLA
Standard
SLA-eligible
Included · Business hours
Enterprise
SLA-eligible
Custom · 24/7
Per-service SLAs · 6
Most platforms commit to SLAs per service, not one blanket number.Service
Category
Uptime
SLA
Zoho Books
Accounting software
Accounting
Uptime 99.9%
SLA covered
Zoho Campaigns
Email marketing
Email Marketing
Uptime 99.9%
SLA covered
Zoho CRM
Customer relationship management
CRM
Uptime 99.9%
SLA covered
Zoho Desk
Help desk software
Customer Service
Uptime 99.9%
SLA covered
Zoho People
HR management
HR
Uptime 99.9%
SLA covered
Zoho Projects
Project management
Project Management
Uptime 99.9%
SLA covered
Notes — Zoho is a CRM & Sales provider. See the official SLA at https://help.zoho.com/portal/en/kb/crm/getting-started/product-architecture-and-reliability/articles/zoho-crm-uptime-sla-and-availability.
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